pkok93 Terms and Conditions

1Definitions and Explanations

The terms used in these terms and conditions have the following meanings:

• "Platform" refers to the pkok93 website, mobile version, and all related services.
• "User" or "Member" refers to any person registered on pkok93 who uses the platform's services.
• "Account" refers to the user's personal registered profile.
• "Wager" or "Bet" refers to the money placed to participate in a game or event.
• "Bonus" refers to any promotional credit or reward given by pkok93.
• "Terms" refers to this entire document and any other documents included within it.

2Eligibility to Use the Platform

To use pkok93, you must meet the following requirements:

• You must be 21 years of age or older. This platform is operated for users aged 21 and above only.
• You must register with accurate and verifiable information.
• Each person may hold only one account.
• You must use a payment method registered in your own name.
• You may not register if you are under any active exclusion or ban.

3Account Registration and Security

3.1 Registration Process

During registration you must provide your correct name, date of birth, mobile number, and email address. pkok93 may request additional documents at any time for identity verification. Withdrawals may be limited or suspended until verification is complete.

3.2 Account Security

You are solely responsible for keeping your login password completely confidential. You will be personally responsible for all activity that takes place on your account.

• We recommend not using the same password anywhere else.
• If you notice any suspicious activity, contact pkok93 support immediately.
• You must not allow any third party to use your account.

3.3 KYC Verification

For security and fraud prevention purposes, pkok93 reserves the right to verify members' identity and address (Know Your Customer — KYC). You may be asked to submit a national ID card, passport, or other government-issued documents.

4Deposit and Withdrawal Policy

4.1 Deposit Rules

The minimum deposit amount at pkok93 is ৳300. This minimum applies to all payment methods — bKash, Nagad, Rocket, Upay, and bank transfer. Deposited funds must come only from a payment method registered in your own name.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳500. Processed withdrawals are generally completed within 5 to 30 minutes. However, withdrawals may be delayed if KYC verification is incomplete or suspicious activity is detected.

• Withdrawals can only be made to the same payment method used for the deposit.
• Winnings related to a bonus cannot be withdrawn until the bonus wagering requirement has been completed.
• Large withdrawals may be held until identity verification is complete.

5Bonus and Promotion Terms

5.1 Welcome Bonus

New members will receive a 100% bonus up to ৳20,000 on their first deposit. For example: depositing ৳1,000 will earn ৳1,000 in bonus — giving a total balance of ৳2,000. The bonus must be claimed within a set period after the member first becomes active.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 20 times (20x). This means the combined deposit and bonus amount must be wagered 20 times before bonus-related winnings can be withdrawn.

• Each promotion may have its own separate terms — see the promotions page for details.
• Bonus balance cannot be withdrawn directly.
• More than one bonus cannot be active at the same time unless specifically permitted.
• pkok93 reserves the right to modify, suspend, or cancel any bonus offer at any time.

5.3 VIP Cashback Program

Regularly active members will benefit from the VIP tier program. The tiers are: Bronze (up to 0.4% weekly cashback), Silver (up to 0.8%), Gold (up to 1.1%), and Platinum (up to 1.5%). Members can advance to higher tiers based on play volume and activity.

6Gaming Rules

6.1 General Gaming Rules

All games on pkok93 are operated in accordance with defined rules and conditions. Game outcomes are determined by a Random Number Generator (RNG) and are never predetermined. Ensuring fair play is our core commitment.

6.2 Live Casino and Sports Betting

If a technical issue occurs in the live casino, the outcome will be determined in accordance with the game provider's rules. In sports betting, if an event is cancelled or postponed, the bet amount will be refunded.

6.3 Technical Errors

If a game is left incomplete due to a server or network issue, pkok93 will endeavour to provide an effective resolution. However, pkok93 will not be liable for losses caused by faulty software or hardware.

7Prohibited Activities

The following activities are strictly prohibited on the pkok93 platform:

• Creating or operating multiple accounts.
• Abusing the bonus system or circumventing wagering requirements.
• Depositing illegal or third-party funds onto the platform.
• Identity fraud or providing false information.
• Any form of hacking, spamming, or cyber attacks.
• Using automated bots or scripts to gain a gaming advantage.
• Harassing or engaging in inappropriate behaviour toward other members.
• Using the platform for money laundering purposes.

8Account Suspension and Closure

8.1 Suspension by pkok93

pkok93 may suspend or close an account without prior notice in the following circumstances:

• If evidence of a terms violation is found.
• If suspicious or fraudulent activity is detected.
• Due to regulatory directives or legal obligations.
• If evidence of being a minor is found.

8.2 Closure by the Member

You may also request to close your account at any time by contacting support. You will be given the opportunity to withdraw any valid balance before the account is closed.

9Privacy and Data Protection

pkok93 places the highest importance on protecting your personal information. We use SSL encryption technology to keep all transactions secure. Your information will not be sold or improperly shared with any third party.

Full details of how your information is collected, stored, and used can be found in our Privacy Policy.

• Industry-standard security practices are followed in data processing.
• Data is retained to meet KYC and AML (Anti-Money Laundering) requirements.
• Requests to correct or delete your information are handled under the privacy policy.

10Limitation of Liability

pkok93 accepts no liability for the following:

• Losses caused by internet disconnection or device issues.
• Issues with third-party software or payment providers.
• Service interruptions arising from uncontrollable circumstances (Force Majeure).
• Losses resulting from sharing your account details with a third party.

pkok93 is committed to providing the highest quality of service, but cannot guarantee uninterrupted availability of the service at all times.

11Responsible Gaming

pkok93 believes that gaming is a form of entertainment and should never become a problem. We have put in place a number of tools for members to help ensure responsible gaming.

• Deposit Limit Setting: Members can set their own daily, weekly, or monthly deposit limits.
• Self-Exclusion: An account can be voluntarily deactivated for a specified period of time.
• Reality Check: It is advised to take regular breaks and keep track of spending.
• Support: Our support team is always ready to provide guidance on problem gambling.

For more information, please visit our Responsible Gaming page.

12Changes to Terms

pkok93 reserves the right to change these terms and conditions at any time. Members will be notified of significant changes via email or profile notifications.

• The date of any changes will be noted at the top of this page under the "Last Updated" section.
• Continued use of the platform after any changes will be considered as your acceptance of the new terms and conditions.
• If you do not agree to the new terms and conditions, you will be given the option to close your account.

13Contact & Complaints

For any questions, confusion, or complaints regarding these terms and conditions, please contact our support team. Our support team provides service in Bengali 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Support in Bengali is available 24/7.

After a complaint is submitted, we will try to respond as quickly as possible. For complex matters, resolution may take more time, but every complaint is important to us.